We always strive for excellent service satisfaction and for each guest to leave from their appointment with a wide smile every visit. In the rare event of a dissatisfying experience we will stand by a Satisfaction Guarantee Policy and offer full support in correcting our services until desired results are achieved. Clients must notify Daybreak within one week of the initial service to qualify for the complimentary correctional service.
Unopened products may be returned within 30 days of purchase if accompanied by a receipt or noted in the guest’s computer history for a refund. Gift cards are non refundable and are redeemable for up to 7 years following the time of purchase.
We do welcome children that have an appointment however we do not have the facilities to watch children during a parent’s appointment. For the comfort of our Spa guests, children are not allowed in the spa unless receiving a service. Thank you for understanding.
We understand that sometimes our guests must take calls while in the salon. We ask that you please set cell phones to silent mode. If needed, texting and laptops are encouraged. Cell phones are not permitted in the Spa to preserve guest experience and privacy.
We understand that life happens! To help us continue providing the best service to every guest, we kindly ask that you review our cancellation policy below:
• For appointments lasting an hour or longer, we require a credit card or Daybreak gift card to be securely kept on file.
• If you need to cancel or reschedule, please let us know at least 24 hours in advance. Appointments canceled with less than 24 hours’ notice may be charged 50% of the scheduled service total.
• For multiple-service bookings, spa packages, or appointments lasting 3 hours or more, we ask for at least 48 hours’ notice. These will also incur a 50% charge if canceled outside this window.
• Missed appointments or cancellations without sufficient notice may be charged the full value of services booked. If you’re using a gift card, the amount will be deducted from your card balance.
We do our very best to run on time and kindly ask that you arrive at least 10 minutes early to allow for parking and a stress-free check-in.
If you arrive more than 15 minutes late, we may need to reschedule to ensure you receive the high-quality experience you deserve and to respect the next guest’s time.
Thank you for understanding and helping us keep our schedule running smoothly for everyone. We appreciate you!
At Daybreak, our highest priority is making sure you feel comfortable and at ease with the staff members appointed to serve you. When scheduling a visit, we encourage you to request the person of your choice, free from any sense of obligation to past employees. Our entire team is here for your needs!
We will not share your email address.
All salon services are non-inclusive of gratuity. We graciously accept gratuities at your discretion.
We request deposits to reserve the following services & secure appointments
All appointments one hour or longer: credit or gift card on file
Spa parties of two or more guests: 50% of services
Spa packages of three or more services for one guest: $50
Bridal trial appointment’s pre-booked: $50
We accept:
Gift Cards
Spa Finder
Cash
Personal Check
Visa, MasterCard and American Express
