Customer Satisfaction Guarantee
We always strive for excellent service satisfaction and for each guest to leave from their appointment with a wide smile every visit. In the rare event of a dissatisfying experience we will stand by a Satisfaction Guarantee Policy and offer full support in correcting our services until desired results are achieved. Clients must notify Daybreak within one week of the initial service to qualify for the complimentary correctional service.
Unopened products may be returned, if accompanied by a receipt or noted in the guest’s computer history for a refund. Gift cards are non refundable and are redeemable for up to 7 years following the time of purchase.
We do welcome children that have an appointment however we do not have the facilities to watch children during a parent’s appointment. For the comfort of our Spa guests, children are not allowed in the spa unless receiving a service. Thank you for understanding.
Salon & Spa Environment
We understand that sometimes our guests must take calls while in the salon. We ask that you please set cell phones to silent mode. If needed, texting and laptops are encouraged. Cell phones are not permitted in the Spa to preserve guest experience and privacy.
Appointment Cancellation Policy
24 hour notice of cancellation is required for all services. 48 hour notice of cancellation is required for multiple bookings. We reserve the right to charge full value for services not cancelled within this time frame. Services held by a gift card will have the value deducted from the card.
Our stylists strive to be on time and ask that you arrive at least 10 minutes early to allow for parking. Late arrivals compromise the timing, quality of work and our points of difference, therefore, we cannot always guarantee appointments for those who are 10 to 15 minutes late. We will do our best to accommodate whenever possible without compromising quality of your service. Appointment cancellations and modifications should be made anytime before the last 24 hours prior to a service. Any cancellation or modification past this deadline is subject to a 50% charge to cover the service providers time dedicated to the appointment. Guests arriving more than 15 minutes late for an appointment may be required to reschedule to ensure adequate time to deliver a satisfactory service and staff availability.
At Daybreak, our highest priority is making sure you feel comfortable and at ease with the staff members appointed to serve you. When scheduling a visit, we encourage you to request the person of your choice, free from any sense of obligation to past employees. Our entire team is here for your needs!
We will not share your email address.
All salon services are non-inclusive of gratuity. We graciously accept gratuities at your discretion.
We request deposits to reserve the following services & secure appointments
Forms of Payment
Visa, MasterCard and American Express